Privacy Policy

When you visit the RVK Treatment website, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page. This information is collected through standard server logs and third-party analytics tools.

If you choose to contact us — by submitting a form, calling our admissions line, or using our chat feature — we may collect your name, phone number, email address, and the nature of your inquiry. We collect only the minimum information necessary to respond to your request and connect you with care.

We do not collect sensitive health information through this website without your explicit consent. All protected health information (PHI) shared during the admissions and clinical process is governed by a separate Notice of Privacy Practices provided at intake, in compliance with HIPAA.

Contact information submitted through this website is used solely to respond to your inquiry, facilitate admissions navigation, verify insurance benefits, or connect you with clinical resources. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Aggregate, non-identifiable analytics data (such as page traffic and navigation patterns) is used to improve the usability and content of this website. This data cannot be used to identify individual visitors.

If you opt in to email or text communications, we use your contact information to send appointment reminders, follow-up resources, or newsletters. You may opt out of these communications at any time by contacting our admissions team or clicking the unsubscribe link in any email.

RVK Treatment is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us during the admissions or treatment process is governed by our HIPAA Notice of Privacy Practices, which you will receive at intake.

Information shared through this public website — including chat inquiries and contact forms — is not stored in medical records systems and is not treated as PHI. However, we apply strict confidentiality standards to all communications regardless of their legal classification.

Substance use disorder treatment records receive additional federal protections under 42 CFR Part 2. We will not disclose information about your substance use disorder treatment without your written consent, except as permitted or required by law.

This website uses cookies — small text files stored on your device — to improve functionality, remember preferences, and gather analytics. We use essential cookies (required for the site to function), analytics cookies (to understand usage patterns), and marketing cookies (to measure advertising effectiveness).

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features, but will not prevent you from accessing core content or contacting admissions.

We use Google Analytics to collect aggregate usage data. Google's data practices are governed by the Google Privacy Policy. We have enabled IP anonymization in our analytics configuration to limit the identifiability of individual visitors.

This website may use third-party tools including analytics platforms, chat widgets, insurance verification services, and advertising networks. Each of these providers has its own privacy policy governing the data they collect.

We do not share your personal contact information with third-party advertising networks without your explicit consent. We contractually require all third-party service providers to maintain appropriate confidentiality and data security practices.

Links on this website to external resources, crisis lines, or partner organizations are provided for informational purposes. RVK Treatment is not responsible for the privacy practices of external websites.

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, and request deletion of your data, subject to legal retention requirements.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, please contact us at the information below. We will respond to all verifiable requests within 30 days.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

If you have questions about this Privacy Policy, our data practices, or your rights regarding your personal information, please contact our Privacy Officer at RVK Treatment, Attn: Privacy Officer.

You may also call our main admissions line at (561) 621-1311. We are available 24 hours a day, 7 days a week.

This Privacy Policy was last updated on January 1, 2025. We may update this policy periodically and will post the updated version on this page with a revised effective date.