If you need immediate help, use crisis resources first.
If there is immediate danger, call 911. For urgent emotional or substance-use crisis support, use the national crisis lines listed below.
When to use each resource
If there is immediate danger to life — overdose, severe withdrawal, suicide risk, or violence — call 911 first. Emergency services can provide life-saving intervention. Do not delay. For urgent emotional or substance-use crisis when there is no immediate physical danger, use the national crisis lines listed below. These services are free, confidential, and available 24/7. Trained counselors can provide support, de-escalation, and referral to appropriate care.
The 988 Suicide & Crisis Lifeline serves people in suicidal crisis or emotional distress. You can call or text 988. The SAMHSA National Helpline (1-800-662-4357) provides referral and information for substance use and mental health disorders. Crisis Text Line (text HOME to 741741) offers text-based crisis counseling. Use these resources before contacting any treatment provider when you need immediate support. Once stabilization is established, our admissions team can help with next-step placement, insurance verification, and transport coordination.
It is important to understand the distinction between a crisis and a treatment inquiry. A crisis is an acute situation requiring immediate intervention — active suicidal ideation, overdose in progress, severe withdrawal symptoms such as seizures, or imminent danger to self or others. Treatment inquiries — questions about levels of care, insurance coverage, admission logistics — are important but not urgent in the same way. If you are unsure whether your situation constitutes a crisis, err on the side of calling 988 or 911. It is always better to use a crisis resource and discover the situation is manageable than to delay and risk harm.
Families often experience their own crisis when a loved one is actively using or in danger. If you are a family member in emotional distress related to a loved one’s substance use, the crisis lines above serve you as well. You do not need to be the person using substances to deserve support. Al-Anon, Nar-Anon, and the SAMHSA helpline all offer family-specific guidance and can connect you with local resources in your area.
National Crisis Resources
These services are free, confidential, and available 24/7. Use them before contacting any treatment provider when you need immediate support.
Emergency Services
911
Call immediately if there is danger to life.
988 Suicide & Crisis Lifeline
Call or text 988
Free, confidential 24/7 support for people in suicidal crisis or emotional distress.
SAMHSA National Helpline
1-800-662-HELP (4357)
Free referral and information service for substance use and mental health disorders.
Crisis Text Line
Text HOME to 741741
Free 24/7 text-based crisis counseling from trained volunteers.
What happens when you call RVK Treatment
Once immediate safety is established, our admissions team can help with next-step placement, insurance verification, and transport coordination. When you call our 24/7 line, a care guide will conduct a brief assessment — understanding your situation, substance history, and treatment needs. We will verify your insurance benefits and explain coverage. If admission is appropriate, we can coordinate logistics: which campus, what to bring, and how to get there.
We can arrange transportation when needed and communicate with family members you designate. Our admissions team handles hundreds of calls each month and understands the complexity of every situation. There is no judgment, no pressure, and no obligation. Our goal is to make the path to treatment as clear and supported as possible. Call when you are ready to take the next step, and we will walk you through every detail from that moment forward.